|United Introduces New Process to Reduce Boarding Time|
United has introduced a new boarding process to ensure efficient on time departures and reduce boarding time by more than 20%.
Coined "WilMA", this previously announced boarding process replaces the former system of assigning economy customers to groups based on row numbers. With WilMA, economy groups three, four and five are seated in order of window, middle, aisle, respectively, when boarding aircraft.
WilMA Boarding Process